Shipping policy
Shipping
🎸 Free Shipping on all U.S. orders over $75.
🎸 Production Time: Because every Rhythm & Beat item is made to order, most orders are produced within 2–5 business days before shipping.
🎸 Shipping Time: Once your order has shipped, estimated delivery times are:
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United States: 2–5 business days
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Canada: 5–10 business days
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International: Typically 5–15 business days (delivery times may vary depending on destination, customs processing, and local carriers).
Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.
For customers in the European Union, Australia, and other supported regions, applicable taxes (including VAT where required) are calculated and collected during checkout where applicable.
30-Day Happiness Guarantee
We want you to love your Rhythm & Beat gear.
If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we'll work with you to make it right.
Depending on the situation, we may provide:
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🎸 A replacement product
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🎸 An exchange
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🎸 Store credit
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🎸 A partial refund
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🎸 A full refund
Because our products are made to order, we generally do not require customers to return approved items before issuing a refund or replacement.
Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Defective
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Incorrect
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Missing items
please contact us within 30 days of delivery at support@rhythmandbeat.com.
To help us resolve your request quickly, please include:
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Your order number
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A brief description of the issue
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Photos of the product
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Photos of the packaging (if applicable)
European Union Customers
Customers located in the European Union and European Economic Area have additional statutory consumer rights, including the right to withdraw from eligible purchases within 14 days of delivery.
You may exercise these rights using our EU Withdrawal Form or by contacting support@rhythmandbeat.com.
Full Policies
For complete information regarding shipping, refunds, returns, exchanges, withdrawal rights, personalized products, consumer guarantees, and your legal rights, please review our:
If you have any questions, we're always happy to help.